product-warranty

Accessories-Mall provides a 1-year limited warranty for replacement batteries sold on our website, unless a specific product page states otherwise.

This warranty covers confirmed manufacturing defects under normal use. Return, refund, replacement, and shipping-cost rules are governed by our Return, Refund & Warranty Policy.

What This Warranty Covers

You may request warranty support if the product has a confirmed manufacturing defect, including:

  • The battery cannot charge normally.
  • The battery cannot hold charge due to a confirmed product defect.
  • The battery is not recognized due to a confirmed battery fault.
  • The product does not perform as described because of a manufacturing defect.

What Is Not Covered

This limited warranty does not cover:

  • Normal battery capacity decrease over time.
  • Incorrect installation or use with an incompatible device.
  • Wrong part number or wrong model ordered by the customer.
  • Damage caused by misuse, drops, water, overheating, overcharging, or improper storage.
  • Problems caused by the device motherboard, charger, charging port, software, or charging circuit.
  • Products that have been opened, modified, repaired, or tampered with by the customer.
  • Products purchased from other sellers or third-party marketplaces.

How To Request Warranty Support

To request warranty support, please contact us before sending any item back.

Email: battery@accessories-mall.com
WhatsApp: +86 184 7563 5423

Please include your order number, product name, delivery date, device model, battery part number, and a short description of the issue. Photos or a short video may be requested to help us confirm the problem quickly.

Warranty Resolution

If the issue is confirmed to be covered by this warranty, we will provide a replacement, refund, or another reasonable solution according to our Return, Refund & Warranty Policy.

Please do not return any product without contacting us first. The correct return instructions and return address may vary depending on your order and location.

Compatibility Reminder

Replacement batteries are model-specific. Before ordering, please check the battery part number, voltage, capacity, connector, and compatible device model. If you are not sure which battery fits your device, contact us before purchase and we will help verify compatibility.

Last updated: July 2026