ASUS ROG Ally X C41N2311 Replacement Battery FAQ
How to check your laptop model?
Method 1: Use System Information to find your laptop model
1.Press Windows + R
2. Type "msinfo32", then click OK
3.Find "System Model" in the pop-up window
Method 2: Remove Battery from Laptop to find your laptop battery part number
What do we need to pay attention to using batteries for the first time?
1.Charge the battery for more than 8 hours before first use
2.You need to turn off your laptop and disconnect the power when you install a new battery
2.Do Discharge the new battery use to 5%/7%(not to 0%) and then charge to 95%, and cycle 3-4 times
How should I do if the battery is not recognised?
1. It is recommended to update the BIOS settings
2. Reinstall, please make sure that the connector of the battery has been inserted into the system board correctly and tightly
IF "the item doesn't work"?
Firstly, please send us an email to let us know
We can send you a replacement or refund
IF "Item is not received"
Firstly, please send us an email to let us know
Very few packages cannot be delivered on time due to bad weather conditions and uncontrollable factors.
(If your package delivery fails, we will refund or send you a replacement)
Tips
The battery is being used for the first time and the battery level display is inaccurate
Usually, after a few cycles of use, the battery level display will return to normal.
Q1: Which devices is this battery compatible with?
A1: The C41N2311 replacement battery is designed for the ASUS ROG Ally X RC72LA and RC72LA-ALLYX.Z1X (2nd Gen Handheld Gaming Computer). It matches the original specifications for full compatibility.
Q2: What are the technical specifications of this battery?
A2: This battery has a capacity of 5000mAh / 80Wh, operates at 15.56V, and uses high-quality lithium-ion cells for reliable power and performance.
Q3: Is this an original ASUS battery?
A3: This is a compatible replacement battery, not made by ASUS. However, it is manufactured to meet or exceed OEM standards, ensuring stable performance.
Q4: How long does the battery last per charge?
A4: Under normal usage, the battery provides several hours of continuous gaming and productivity, comparable to the original ASUS ROG Ally X battery life.
Q5: Does the C41N2311 battery include safety protections?
A5: Yes. It comes with built-in protections against overcharge, over-discharge, overheating, and short-circuiting, ensuring safe and stable operation.
Q6: How many charge cycles can this battery last?
A6: With proper care, the C41N2311 replacement battery supports around 300–500 full charge cycles, giving you 2–3 years of reliable use.
Q7: Can I replace the battery myself?
A7: Yes. The battery is user-replaceable with basic tools and care when disassembling the ROG Ally X. If you’re not confident, professional installation is recommended.
Q8: Can I use the original ASUS charger with this battery?
A8: Absolutely. This battery is fully compatible with the official ASUS ROG Ally X charger and certified replacements.
Q9: How should I store the battery when not in use?
A9: Store at 40%–60% charge in a cool, dry place. Avoid extreme temperatures and humidity to preserve long-term battery health.
Q10: How should I dispose of an old ASUS ROG Ally X battery?
A10: Please recycle through a certified e-waste recycling facility. Never dispose of it in household trash or burn it.